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Terms of Engagement

At Techspert, we are dedicated to unravelling the equation behind expertise and the variables that define it.

As part of this mission, we're committed to keeping you connected with the thought leaders around the world that drive progress in every niche imaginable.

Our promises to you

  • An effort to go the extra mile to understand exactly the expertise you require and to ensure that all experts we source for you are ready and prepped for your engagement.
  • To provide regular updates on project progress at a minimum of once per day unless agreed otherwise. Transparency is key to our combined success.
  • A dedicated project manager focused on supporting your organization through all projects. We remain human where it matters.
  • We will always endeavour to complete expert connections as quickly as possible. We cannot, however, make any guarantees on turnaround times as there will always be an unpredictable element to connecting with the world's leading specialists.

Our terms for engaging and respecting experts

As well as building a valuable relationship in supporting your work, it’s imperative that we also cultivate a respectful relationship with our experts that is valued on all sides. As such, we have a few further terms for engagement that we’d like you to be aware of:

  • Calls up to 60 mins of expert time are billed as 1 unit. All calls greater are rounded up to the nearest 15 minutes.
  • In the unlikely event that you deem an expert to be unsuitable when you connect to your call, you have the right to hang up within the first 15 minutes of your call at no cost. All calls that go over this time will be charged in full.
  • If you cancel a call once it has been scheduled within 24 hours of the call time, you will be charged the full cost of the call
  • If a call is to be rescheduled within 24 hours of the call proceeding you will liable to a charge of half the cost of the call.

Quantitative Research Project Terms

Project Management Fee and Minimum Charges

Once a quantitative project has commenced, the Project Management ("PM") fee shall become payable in full, irrespective of the number of completed surveys. Any agreed project minimum fee shall also be applicable. Additionally, any programming work undertaken prior to cancellation or completion will be billed accordingly. Please note both Project Management and Project Minimum fee are as set out in your quotation.

Client Responsibility for Non-Hosted Surveys

Where Techspert is not hosting the survey, the client shall bear full responsibility for all quality assurance processes, including but not limited to data validation and integrity checks. Techspert disclaims all liability for the quality, accuracy, or completeness of data collected through non-hosted surveys.

Programming Revisions and Charges

Programming cost estimates include up to twenty percent (20%) modification from the originally agreed specification. Any additional programming work beyond this threshold shall be charged at the standard hourly rate as specified in the quotation or rate card.

Collection of Personally Identifiable Information (PII)

Surveys must not collect personally identifiable information ("PII"), including but not limited to names, affiliations, locations, National Provider Identifiers (NPI), or any similar identification numbers, unless such collection has been expressly agreed to in writing at the quotation stage. In such cases, the client must ensure that explicit expert consent is obtained within the survey instrument itself.

Our driver at Techspert is to make knowledge exchange as efficient and valuable to you as possible, and as such, ensuring you are never more than an email away from the answer, whatever the question may be. By proceeding to engage with Techspert, you agree to the terms outlined above.

By working with Techspert, you are agreeing to our terms and conditions. 

Best,
The Techspert team