Terms of Engagement
At Techspert, we are dedicated to unravelling the equation behind expertise and the variables that define it.
As part of this mission, we're committed to keeping you connected with the thought leaders around the world that drive progress in every niche imaginable.
Our promises to you
- An effort to go the extra mile to understand exactly the expertise you require and to ensure that all experts we source for you are ready and prepped for your engagement.
- To provide regular updates on project progress at a minimum of once per day unless agreed otherwise. Transparency is key to our combined success.
- A dedicated project manager focused on supporting your organization through all projects. We remain human where it matters.
- We will always endeavour to complete expert connections as quickly as possible. We cannot, however, make any guarantees on turnaround times as there will always be an unpredictable element to connecting with the world's leading specialists.
Our terms for engaging and respecting experts
As well as building a valuable relationship in supporting your work, it’s imperative that we also cultivate a respectful relationship with our experts that is valued on all sides. As such, we have a few further terms for engagement that we’d like you to be aware of:
- Calls up to 60 mins of expert time are billed as 1 unit. All calls greater are rounded up to the nearest 15 minutes.
- In the unlikely event that you deem an expert to be unsuitable when you connect to your call, you have the right to hang up within the first 15 minutes of your call at no cost. All calls that go over this time will be charged in full.
- If you cancel a call once it has been scheduled within 24 hours of the call time, you will be charged 1 unit.
- If a call is to be rescheduled within 24 hours of the call proceeding you will liable to a charge of 0.5 units.
Our driver at Techspert is to make knowledge exchange as efficient and valuable to you as possible, and as such ensuring you are never more than an email away from the answer, whatever the question may be. By proceeding to engage with Techspert, you agree to the terms outlined above.
By working with Techspert you are agreeing to our terms and conditions.
The Techspert team